Frequently Asked Questions
Everything you need to know about your Buoy order.
What is the standard shipping timeframe?
Standard orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international deliveries may take 7-14 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn items with original tags. To start a return, visit our online returns portal with your order number and zip code to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Afterpay and Klarna.
Are Buoy products ethically manufactured?
Yes, we are committed to sustainable fashion. Our garments are produced in certified factories that ensure fair wages, safe working conditions, and reduced environmental impact through the use of organic and recycled materials.
Can I modify or cancel my order after it's placed?
Because we aim to ship orders as quickly as possible, we can only accommodate cancellations or modifications within 60 minutes of order placement. Please contact our support team immediately for assistance.